Terms of Service and Privacy Policy

Service: The B2B CRM SaaS platform and any related services, features, or content provided by us.
Customer: The business or organization that has registered to use the Service.
User: An individual authorized by the Customer to access and use the Service on their behalf.
Customer Data: Any data, information, or material that the Customer or its Users input, upload, or otherwise transmit through the Service, including data about their own clients.
Subscription: The plan and associated features the Customer has selected for using the Service.
Subscription Fees: The fees payable by the Customer for the Subscription.
Intellectual Property Rights: Patents, copyrights, trademarks, trade secrets, and other proprietary rights.

To access and use the Service, the Customer must register for an account.
The Customer is responsible for providing accurate and complete registration information.
The Customer is responsible for maintaining the confidentiality of their account credentials (usernames, passwords) and for all activities that occur under their account.
The Customer is responsible for managing all User accounts associated with their Subscription.

B2B CRM provides a SaaS platform designed to allow businesses to manage their relationships with their own clients.
The Service may evolve over time, and we reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

Our Intellectual Property: We own all right, title, and interest in and to the Service, including all software, technology, content, and intellectual property rights therein.
Customer Data: The Customer retains ownership of their Customer Data.
License to Use: We grant the Customer a non-exclusive, non-transferable, revocable license to access and use the Service during the term of their Subscription, solely for their internal business purposes and in accordance with these Terms.
Feedback: Any feedback, suggestions, or ideas provided by the Customer regarding the Service may be used by us without any obligation to the Customer.

The Customer agrees not to use the Service for any of the following purposes:

• Any illegal or unauthorized purpose.
• Transmitting any harmful or malicious code (viruses, malware, etc.).
• Interfering with or disrupting the integrity or performance of the Service.
• Attempting to gain unauthorized access to the Service or related systems.
• Using the Service to send unsolicited communications (spam).
• Violating the privacy or intellectual property rights of others.
• Using the Service in a way that could damage our reputation or the availability of the Service for other customers.
• Processing or storing sensitive personal information in a manner that violates applicable data privacy laws. The Customer is solely responsible for ensuring their use of the Service complies with all relevant data privacy regulations regarding their own clients' data.

The Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data.
We will maintain commercially reasonable administrative, physical, and technical safeguards to protect the security and confidentiality of Customer Data.
Our practices regarding the collection, use, and disclosure of personal information are described in our Privacy Policy [You need to create and link to your Privacy Policy here].
The Customer is responsible for complying with all applicable data privacy laws and regulations (e.g., GDPR, CCPA, PIPEDA) regarding the data they collect and manage about their own clients using our platform.
We will retain Customer Data for as long as necessary to provide the Service and as required by applicable law. Upon termination or expiration of the Subscription, we may delete or anonymize Customer Data in accordance with our data retention policy.

Subscription Fees and billing cycles are as set forth on our pricing page or in a separate agreement.
We accept the payment methods specified on our website.
Subscription Fees are payable in advance and are non-refundable except as expressly stated in these Terms or a separate agreement.
All fees are exclusive of applicable taxes, which the Customer is responsible for paying.
We reserve the right to change our Subscription Fees upon [Number] days' notice to the Customer.
Failure to pay Subscription Fees may result in the suspension or termination of the Customer's access to the Service.

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or reasonably understood to be confidential.
Each party agrees to protect the other party's Confidential Information with the same degree of care that it uses to protect its own confidential information, but no less than a reasonable degree of care.
The obligations of confidentiality will not apply to information that is publicly available, was already known to the receiving party, was rightfully received from a third party without restriction, or is required to be disclosed by law.
Customer Data will be treated as Confidential Information of the Customer.

Limited Warranty: We warrant that the Service will perform substantially in accordance with its documentation under normal use for a period of 365 days from the initial Subscription date. Our sole obligation and the Customer's exclusive remedy for any breach of this warranty will be, at our option, to either repair or replace the non-conforming Service or refund the pro-rata portion of the prepaid Subscription Fees for the affected period.
Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE MAKE NO WARRANTIES REGARDING THE DATA MANAGED BY THE CUSTOMER USING OUR PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL B2B CRM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO THE CUSTOMER'S ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF B2B CRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF B2B CRM TO THE CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES PAID BY THE CUSTOMER TO B2B CRM IN THE [NUMBER] MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

The Customer agrees to indemnify, defend, and hold harmless B2B CRM and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Customer's use of the Service; (b) the Customer's breach of these Terms; (c) the Customer Data, including any claims that the Customer Data infringes upon the rights of any third party or violates any applicable law or regulation; and (d) the Customer's relationship and interactions with their own clients.

We may terminate or suspend the Customer's access to the Service at any time, with or without cause, upon [Number] days' notice.
The Customer may terminate their Subscription at any time by following the cancellation procedures on our website or as otherwise communicated to the Customer.
Upon termination or expiration of the Subscription, the Customer's right to access and use the Service will immediately cease.
Upon termination, the Customer may request a copy of their Customer Data within [Number] days, provided all outstanding fees have been paid. After such period, we may delete or destroy the Customer Data.
The sections titled "Intellectual Property Rights," "Confidentiality," "Warranties and Disclaimers," "Limitation of Liability," "Indemnification," "Governing Law and Dispute Resolution," and "General Provisions" will survive any termination or expiration of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be first attempted to be resolved through good faith negotiation between the parties. If such negotiation fails, the parties agree to submit to the exclusive jurisdiction of the courts located in [Toronto, Ontario].

We reserve the right to modify these Terms at any time by posting the updated Terms on our website or by providing notice to the Customer.
The revised Terms will become effective 7 days after being posted or notified, unless otherwise specified.
The Customer's continued use of the Service after the effective date of any changes constitutes their acceptance of the revised Terms.

These Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous communications and proposals, whether oral or written.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
The failure of either party to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
The Customer may not assign their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without the Customer's consent.
Any notices under these Terms must be given in writing and will be deemed to have been duly given when received, if personally delivered or sent by registered or certified mail, or when transmission is confirmed, if sent by email. Notices to the Customer will be sent to the email address provided during registration. Notices to B2B CRM should be sent to [Your Company's Email Address or Physical Address].
Neither party will be liable for any failure or delay in performance of its obligations under these Terms (except for payment obligations) due to causes beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, strikes, fire, floods, earthquakes, or other natural disasters.